Here's What Some Of Our Customers Have To Say...
Must thank you for the excellent way in which you sent the HC to my daughter , who is delighted with the item.
Hi Nicki, my order arrived yesterday and I just wanted to tell you how pleased I am with the tree decorations, they are absolutely beautiful [and you were right, they do look just like glass!
Many thanks for your prompt and efficient service.
Kind regards, Christine
Thank you for my highland cow received today, I am over the moon with it and just wanted to say thank you for everything, Des Res Design is such a professional outfit I will be definitely be looking regularly to see what you have!
I had the highland cow delivered to work and someone admired it so I passed on your website details, hopefully this will be more orders for you!
Wow! The prints arrived yesterday but because we weren’t home to pay the customs charges, we received the package today.
Such an amazingly short shipping time that I had no idea what the package was.
Anyhow, I wanted to tell you that the prints have arrived in perfect health and just need a quiet time to be flattened in big book.
Thank you so much nikki I appreciate your understanding and am really looking forward to receiving my highland cow.
Your customer service is excellent.
Thank you for letting me know. I look forward to receiving them on Monday.
Thanks for all your help with this order, it is very much appreciated
Order arrived yesterday. We are very happy with the shades and your service.
Just to let you know that the lovely white pendant and lamp have arrived and we are delighted with them, they look wonderful in our bedroom!
Thank you so very much
I received the shabby chic table lamp today and just wanted to say thank you, it is absolutely beautiful.
My highland cow arrived today and I couldn't be more pleased with it, it's fabulous. You were completely right about the break in the horn, it's almost impossible to see. Just wanted to say thanks for excellent customer service, I will definitely shop with you again.
Just back from Spain today and received my beautiful lamp - many thanks
Thanks Nicki.......... Kitchen fitter/electrician so amazed with light that he's going to take a 'photo tomorrow after the granite work surfaces have been fitted! Thanks again for the great service, and FAB light.
The lovely lamp has arrived. No damage and I'm really pleased with it.
My first contact with DesResDesign was via an advertisement in Living ETC. I am currently renovating a large Victorian property, and was searching for some industrial chic items.
As I browsed the DESRESDesign website, I was delighted to discover many clever, unique items which would be perfect “statement” pieces for several areas in my house. The site provided me with all the information I needed to measure and check suitability of each piece.
Several days after I placed my order I received a telephone call from Nicki Massey, the company director.
Nicki had taken the time to contact me to confirm that a chair I had ordered was not for outdoor use – confirming that she had another chair in the same style that had been treated for outdoor use. I was pleasantly surprised that someone would take the time to check this detail with me. As I chatted with Nicki, it became apparent that design was a true passion for her, and she really enjoyed the process of dressing houses, but also listening to her clients and trying to find the piece which would suit their ideal, not her own.
Nicki has helped to make the process of designing my house fun – and she has given me confidence to work through my ideas.
I will be using DesResDesigns again, and I would confidently recommend the company, their director and staff to anyone working in home design.
The plates arrived safely today and they're lovely - thank you. I just wanted to say that if, by any chance, more of the side plates appear unexpectedly, please do let me know as I'd love to have some more.
My order arrived this morning .... amazing service! It's certainly going to be a talking point and I can't wait to see my partner's face when he opens it on his birthday tomorrow.
Thank you for your excellent customer service .. I will definitely recommend your company to family and friends.
The service from Nicki was utterly fantastic, absolutely personal and it really would be a pleasure to recommend her. As a production manager juggling a number of deliverables and projects, she is exactly the sort of supplier you want on side. One prepared to divert and redirect goods if necessary to ensure deadlines are met.
My pasta bowls have arrived and are wonderful... If you get any returns please advise me as I'd love love love 2 more!!
Carolyn J. S
Hi Nicki, The light's arrived safely, are installed and they look absolutely brilliant. Thanks so much.
Just letting you know that my parcel from you with the bird design towel, soap dis. and mug
arrived safely. So quick. I am delighted with them
Sent from Beverley's ipad New Zealand
The Lamp arrived on Saturday. I am delighted with it and it was definitely worth the wait.
Louise N. Ireland
I just wanted to say how delighted I am with all my new goodies - the chadeliers are AMAZING!! Love them so much - as well as the floor and table lamps! They are truly unique. Thank you for a very professional and personal service too, unlike any other online company. You were so helpful and obviously enjoy what you do. Can't wait to see what else you source - will be checking on DESRES regularly.
Our lamps arrived as promised today :-)
I love them they are exactly what we wanted.
Just wanted to let you know the bookends arrived today in perfect shape. They are gorgeous. Im so glad I bought a set for myself too! I know my sister will be thrilled with them when she gets them on her birthday! Thanks again for all your help> It was a pleasure dealing with your company.
Eileen Utley BC
Nicki......I wanted to let you know my order was received by my daughter on Friday in Roseville. You are exemplary in your shipping and packing. She said you did a marvelous job of the packing. It's interesting that often the shipping time from the UK or Europe is faster than things we order domestically.
At any rate, she said the (lamp) birds are lovely and I can't wait to see them. I wanted them shipped to her as she has a business address and also 2 were a gift for her...Thank you for the good service.
Barbara Wilson USA
Hi Nicki, clock has arrived today and is absolutely lovely. Thank you for prompt service, happy christmas.
Dear Nicki: The Owl Flask and the Porcelain Robin arrived today in perfect condition. The items are as depicted in your publicity and the December 2013 issue of Country Living magazine (British Edition).
I am very pleased with how easy you made this transaction and the
timely delivery. Thank you for your every courtesy.
Flo Hatcher USA
The Swallows you sent recently have come home to roost unharmed. My daughters love them.
Dear Nicki, My little swallow arrived safe and well, she's beautiful and won't be migrating !! Thank you for the little tealight as well. Hopefully I'll be in touch soon.
Thanks for delivery of my order, received today, delighted with the Swallow - and the Candle. Worth waiting for !
Mrs. J Benning IOW
Good Morning Nicky
Just wanted to say thank you for the delivery of my order - I am absolutely delighted with the birds, so beautiful and delicate my daughter and partner will be so thrilled with them.The birds are everything I thought they would be and more.
Thanks Nicki, The planter arrived this am and I'm more than pleased with it.
The fish crockery arrived this morning at 8am - thank you. Just had to let you know how pleased I am with it. As you so rightly said, it is rather gorgeous! I love it. Thank you for your help with the ordering. I did take on board what you said about co-ordinating the colours, but having had both sand, and blue, Denby pottery over the years, I am now concentrating on a white collection.
Hazel R - Lancs
I found your website by pure chance and I am glad I did. My father in law suggested I look I in the UK as I was trying to find box light pendants everywhere here that were not flat square boxed shaped ones and your's were perfect as they have the triangular shape at the top. Will go fabulously in our kitchen and entryway!
I just wanted to drop you an email to let you know all the pendant lights arrived last week. They were so well packaged and thank you for taking the time. Thank you also for your lovely gifts we will definitely be using them once the renovation is finished in November. Thanks once again and when the kitchen is finished I will forward you a picture!
I just wanted to drop you a little line to say thank you so very much for the prompt delivery of my order. I received it the next day (Thursday) and opened it after getting back from college and almost squealed with delight!! The bag is absolutely beautiful and much bigger than I anticipated so it's going to be a wonderful weekend bag - I've packed my toiletries in there already, so I can't wait to use it! The little purses are really lovely, as is the scarf. I'm so pleased with the whole set and it will be a great look for the spring. We had the Lily candle on over the weekend too, and it's utterly gorgeous, and I'm sure my mum will love the beach one as it smells so fresh. So, I just wanted to say, as a buyer I think you have great taste and clearly have an eye for quality. I will be telling everybody where I got my fab new stuff from. You deserve to be successful.
Allie - Wales
The Candles are gorgeous - I'll definitely be buying more of those.
Jules - Worcestershire
Lovely products and the best service I have ever had from an online retailer - personal and no effort spared. Highly recommended.
Jo - London
Dear Nicki, thank you so much for the beautifully packed parcel ,received last week,sorry it has taken so long for me to respond to your excellent service and products. Wishing you a very good trading period on the run up to Christmas you deserve to do so well as you have put so much thought into your website and offer such a personal service.I think this is probably going to be the toughest run up to Christmas that we have seen in 20 years of trading ,people are VERY strapped for cash. Kind Regards, Jo
Jo - Somerset
Just to let you know the parcel arrived safely and my Grandchildren and I had a lot of fun un-wrapping all the packing and their eyes lit up when they found what it was. They promptly ran off to fetch all their toys to fill the basket. My wife and I are very impressed with the quality of the basket and thank you again most sincerely for running the competition and picking my name out of the hat.
I wish you and your company well
Mike M - Birmingham
Thanks Nicki.... Kitchen fitter/electrician so amazed with light that he's going to take a photo after the granite work surfaces have been fitted! Thanks again for the great service and FAB light. Take care and I will recommend your company. Everyone will want to know where the light came from!"
Nicki W - Sutton Coldfield
Dear Nicki, The lamp we ordered turned up as you said and we were so impressed with it's quality that we would like to order another one.
Trevor E - Berkshire
Hi Nicki, The lovely lamp has arrived. No damage and I'm really pleased with it. Many Thanks.
Sally A - Isle Of Wight
Lamp has arrived it's just lovely! Off to buy a bulb to fit (I've got every size but). Well worth the wait, thanks,
Glenys C - Derbyshire
I am delighted with the lamp shade & appreciate your delivery service!
Denise L - Cheshire
I bought 3 gun metal pendant lights from you back in March and I am absolutely delighted with them. They look wonderful in our pool house. My husband suggested that I buy some more bulbs for them as they look great.
Hilary B - East Yorkshire
Hi, Thank you for your service, I have to tell you that it is one of the best services a company has given me from the begining when I ask for more information. Keep going that way, you are sure I will do business again with you without hesitation. Thanks.
Louis D - Montreal Canada
I received the light yesterday morning and LOVE, LOVE, LOVE! Thank you for packaging it so well, it was in perfect condition. Can't believe it was easier (and faster) to buy a light from you in the UK than organising another light through a local shop 15 minutes from my home.
Thank you once again,
PS. The light bulb is great! If I can't find anything else like them around here, you may have another order from me.
Yvette C - Australia
Hi Nicki, Jacqui and all at Des Res.
I just wanted to say a huge thank you following the arrival of my prize box of gorgeous candles. I'm so impressed, they smell lovely, the wild flowers especially are absolutely spot on. We lit a couple of tealights last night and I'm amazed that I can still use them again, the large ones will burn forever !!
Hope you sell masses of Diamond Summer, my son took a pic on his phone to show everyone that my name is on the glass :) happy
Thank you all so much - love Jo x
Jo M - Wales
Many thanks for the email & info ~ very prompt & with the photo very efficient !!!. How do we order one please?