Terms & Conditions
Refunds & Exchanges
We are sure you will love the item you have purchased, however should it arrive damaged please contact us at firstname.lastname@example.org immediately (within 3 days), stating what the damage is and to arrange for an exchange.
Changed Your Mind?
Should you wish to return the item please email us at email@example.com stating your reason for returning the product and return the item within 10 days of receipt of the package unused. We will gladly offer a full refund back onto your card or organise an exchange or gift vouchers to the full value of the item. The return postage cost is at your expense. Returns made after 10 days and up to 30 days will be given the refund value in vouchers only. After 30 days have expired NO returns will be accepted.
Please Note: Personalised, bespoke, made-to-order, made to measure, special orders (orders taken/made at the customers request), personal or perishable items are non-refundable, unless faulty.
Sale/outlet items that are returned can either be exchanged or credit vouchers given (at sale value). No cash refund will be made and the the item must be returned at the customers own cost unless faulty.
Also, that we cannot offer a refund via cash or cheque.
All returned items must be packaged very carefully (in the original packaging) and securely and sent via a postal service or courier. It is advised that you use insured and registered/tracked mail. It is important that you keep all the details of posting, as DesResDesign cannot accept any liability for loss or damage of the item in transit. Should an item arrive damaged you will be contacted by email explaining this and images of the broken product will be attached. If you require the broken product being returned, this will be a chargeable expense and no refund for the product will be made.
Any overseas orders requiring a refund will be refunded in Sterling. DesResDesign will take no responsibility for any changes in the exchange rate and any loss of currency. Please take this into consideration before placing any orders.
Please address any returns to:
DesResDesign Ltd will not be responsible for any interest charges that you may incur with your credit card company whilst waiting for return transactions to be refunded to your card.
Postage, Packaging and Delivery
Please Note that every delivery will arrive by courier and will require a signiture - you can specify a safe place for your parcel to be left in the comments box at the checkout if you wish.
Mainland UK/Islands/Northern Ireland delivery (with some exceptions) will cost £6.95 for items up to 15kg and the delivery time will be within 3 - 5 working days unless the item is a special order, out of stock or requires special delivery, the details of which will be communicated to you.
Express delivery within England will cost £9.95 and is available on a next day delivery basis during week days. Please call for a price for a Saturday delivery, otherwise orders placed on a Friday for next day delivery will be delivered on Monday. Please note that orders must be placed by 1pm to ensure a next day delivery. Please call for a next day price to other UK areas.
Europe Delivery will cost a minimum of £10.00, the balance of the cost will be emailed to you for your acceptance or email us in the first instance.
Worldwide delivery - DesResDesign ship worldwide. There is a minimum cost of £50.00 and the balance of the cost will be emailed to you for your acceptance. Some items (small/light) may cost less than £50.00, in this case a refund of the balance will be made. Alternatively, please email us in the first instance.
Postage and packing charges will be advised for the item at the checkout for all mainland UK dispatches (with the exception of some furniture, lighting, fragile and large items). We would ask that you email or call us for further details of postal costs to overseas destinations.
For items that are large or weighty an additional delivery charge will be required. When placing an order please select a postage option and proceed through the checkout. DesResDesign will then notify you regarding the additional cost required based on your delivery details and once confirmed and the additional payment received your item will be shipped. Alternatively, please contact us for further information.
Failure to accept receipt of a delivery and if a resend is requested, will incur a further P&P charge at the rates stated. However, in some instances the cost could be at the non subsidised rate of £8.50 dependant on size/fragile within the UK. For other areas the cost of a resend will be the same as your initial charge.
Any customs/import duties that arise for any shipped or returned items must be paid for by the customer and are not included in the P&P charge quoted.
Refunds - Please see ‘Returns & Refunds' for details on how to obtain a refund.
Please note that DesResDesign endeavour to recycle and be as ‘environmentally friendly’ as possible within our business parameters. Hence, ordered items will often arrive in recycled boxes or containers with recycled packaging; this does not affect in any way the first class quality of all our stock.
We endeavour to always have stock of all our items with the exception of any products that are made to order, (this will be clearly identified with the product description). Should any item be out of stock we will advise you of the anticipated delivery date and an option to continue with your order should you wish.
Payment is taken via our secure payment gateway provider Secure Trading. For full information about Secure Trading please visit their website at www.securetrading.com
Cheques will also be accepted but will require 5 days for clearance before the item can be dispatched and will incur a further charge of £1.50.
Please make cheques payable to DesResDesign Limited and send it with details of your order, name, address and land line telephone no. to:
Please note that we do not take American Express
PRIVACY & SECURITY
Data Protection Guarantee
We fully understand any sensitivity that you may have when leaving information on websites. We will guarantee that private information will not be passed on to third parties and details will only be used to contact customers that have expressed an interest in receiving news from us regarding product launches and special offers.
DesResDesign Ltd operate a ‘Secure Trading’, secure payment gateway for our customers. Please log on to http://www.securetrading.com/ for further details regarding security.
- Email Confirmation is only confirmation that we have received your order or payment and is not acceptance of your order. DesResDesign Ltd retain the right to contact you and issue you with a full refund should complications arise with your order and could include - delivery charges, incorrect pricing and stock availability.
- DesResDesign Ltd reserve the right to withdraw or edit any products from our website, remove material or content at any time.
- All content and images remain the property of DesResDesign Ltd at all times and cannot be copied or used without prior permission from DesResDesign Ltd