Returns & Refunds
We are sure you will love the item you have purchased, however should it arrive damaged please contact us at firstname.lastname@example.org immediately (within 3 days), stating what the damage is and to arrange for an exchange.
Changed Your Mind?
Should you wish to return the item please email us at email@example.com stating your reason for returning the product and return the item within 14 calendar days of receipt of the package unused. We will gladly offer a full refund back onto your card or organise an exchange or gift vouchers to the full value of the item. The return postage cost is at your expense. Returns made after 14 calendar days and up to 30 days will be given the refund value in vouchers only. After 30 days have expired NO returns will be accepted.
If the item you ordered arrives damaged please contact us within 3 days (including weekends) by either phone or email and attach images of the damaged item and order number. We will then contact you to arrange a replacement.
Please Note: Personalised, bespoke, made-to-order, special orders (orders taken/made at the customers request), personal or perishable items are non-refundable, unless faulty. Also, that we cannot offer a refund via cash or cheque.
Sale/outlet items that are returned can either be exchanged or credit vouchers given (at sale value). No cash refund will be made and the the item must be returned at the customers own cost unless faulty.
All returned items must be packaged very carefully (in the original packaging) and securely and sent via a postal service or courier. It is advised that you use insured and registered/tracked mail. It is important that you keep all the details of posting, and please note that DesResDesign cannot accept any liability for loss or damage of the item in transit. Should an item arrive damaged you will be contacted by email explaining this and images of the broken product will be attached. If you require the broken product being returned, this will be a chargeable expense and no refund for the product will be made.
Any overseas orders requiring a refund will be refunded in Sterling. DesResDesign will take no responsibility for any changes in the exchange rate and any loss of currency. Please take this into consideration before placing any orders.
If you require any further help then please do call one of our friendly customer service advisors on 01386 793240 who will be glad to assist you.
Please address any returns to: